Terms & Conditions.

Cancellations.

At Oh So Beautiful our clients are incredibly important to us! We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with at least 24-hours notice. This way, we will be able to adjust our schedule accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and we will do our best to work with you in case of an emergency. Last minute cancellations or ‘no shows’ will be charged a rebooking fee each time. Here is our general breakdown of rebooking fees:

  • Less than 8 – hour notice will result in a charge equal to a minimum 50% of reserved appointment(s) **This charge may be waived at our discretion depending on the situation**
  •  ‘NO SHOWS’ will be charged 100% of service amount (more than 2 no shows will result in prepayment of any future bookings ). Please note that all deposits paid towards your booking are NON-REFUNDABLE. However if you do need to reschedule or cancel your appointment we are more than happy to credit your account.

Order Processing & Shipping

Courier Post track and trace. Signature is required upon delivery. $6.50 within New Zealand. We allow up to 5 working days for shipping. Estimated delivery times are not guaranteed, and this business accepts no responsibility for inconvenience, loss or damage arising from delays in processing or delivery however if concerned about the timing please contact us.

Pick up option is available. Please contact Oh So Beautiful to arrange a day and time after processing your purchase.

This business will not dispatch any goods until payment for those goods have been received in full. Credit card payment occurs in real time while you wait.

Oh So Beautiful cannot be held responsible for any parcels that are lost or stolen as a result of selecting the ‘Authority to Leave’ option in checkout.

Duties & Taxes (GST).

The New Zealand Goods and Services Tax (GST) is charged for all products sold within New Zealand. All deliveries within NZ includes GST.

Returns

Please email or call as soon as possible if you are dissatisfied with your purchase. If you are not happy with your purchase, provided the goods are unopened and unused, you may return them for a refund or exchange within 7 days of receiving your order. Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us. If the goods are faulty or were sent to you in error we will reimburse you for any postage costs you incur returning the item/s back to us. Without exception, we will not accept returns on open or used items, unless the item is faulty.